Installing RightNow adapter

In this post, I will explain the detailed steps of installing RightNow adapter in weblogic server. The steps are same for installing it in JDeveloper as well.

To check whether RightNow is installed: 
Goto {MIDDLEWARE_HOME}/soa/plugins/jdeveloper/extensions and check for the following jar file. oracle.cloud.adapter.rightnow.jar
If you are not able to verify in the above steps, your installation has not been successful or yet to be installed. Try to install the patch again.

1. download adapter:

a. Goto http://www.oracle.com/technetwork/middleware/adapters/downloads/index.html

b. Accept License Agreement and then Download "Oracle Cloud Adapters"

c. Or download RightNowAdapter_121300_Patch.zip from https://support.oracle.com/

2. Extract the patch file 

a. I have extracted to "D:\RN_121300_Patch"

b. Extract "p19479397_121300_Generic.zip" and the zip files under "D:\RN_121300_Patch\Prereq_patches" in their parent folder only.

3. set environment variables:

a. Point ORACLE_HOME variable to oracle's home directory. In my case it is: 

set ORACLE_HOME=D:\Oracle12c\Middleware\Oracle_Home

b. Set path variable to ORACLE_HOME/OPatch as below:

set PATH =%PATH%;%ORACLE_HOME%/OPatch;

4. Login to windows as an Administrator and start command prompt (cmd.exe) in Administrator mode

otherwise, you will get following error:

OPatch will sleep for few seconds, before re-trying to get the lock 

5. Goto patch folder:

cd D:\RN_121300_Patch

6. apply patches in following order:

a. Install patch for bug# 18706071 (SUPPORT FOR CREDENTIAL STORE FOR CLOUD CONNECTORS).

b. Install patch for bug# 18858892 (ADD CHECK FOR CLOUD JNDI IN JCA FRAMEWORK)

c. Install patch for bug# 19248641 (ERROR IN GENERATING JCA SERVICE FOR ROQL WITH PARAMETRIZED QUERY)

d. Optionally install patch for bug# 19423468 (TRACKING BUG TO PACKAGE CSF TO OSB) if your Weblogic domain has OSB.

e. Optionally install patch for bug# 19769394 (SUPPORT FOR CREDENTIAL STORE FOR CLOUD CONNECTORS FOR OSB ONLY INSTALLATION) if your  Weblogic domain has OSB only (i.e. does not include rest of SOA Suite components like BPEL etc).

7. Apply main patch 19769397

8. start jdeveloper with "-clean" option. You can right click on jdeveloper shortcut on desktop and add "-clean"(without quotes) then click OK. Then start JDeveloper normally by double clicking on the icon.